Canterbury-on-the-Lake Receives 2022 Customer Experience Award from Pinnacle Quality Insight

Waterford, Michigan. February 1, 2022 – Canterbury-on-the-Lake, a Waterford, Michigan – based provider of Senior Living, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2022 Customer Experience AwardTM. Qualifying for the award in the category of Customer Experience, Canterbury-on-the-Lake displays a continued dedication to providing Best in Class senior healthcare services.

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Leigh McLeod of Canterbury-on-the-Lake describes receiving the award as an honor, stating that “As the Executive Director of Canterbury-on-the-Lake we continue to be proud of the services our staff provide, and this award demonstrates that we continue to deliver on our promise of exceptional care for all residents who call Canterbury-on-the-Lake home.” 

Throughout its 28 year history of serving the community, Canterbury-on-the-Lake has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2021, a sampling of Canterbury-on-the-Lake’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Canterbury-on-the-Lake in specific categories.

Every month, Canterbury-on-the-Lake has gathered its real-time survey results to gain a better understanding of the resident’s needs and make improvements when necessary. 

By qualifying for the Pinnacle Customer Experience Award, Canterbury-on-the-Lake has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 26 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.

About Canterbury on the Lake

Set on over 40 lush, wooded acres officially designated as a Certified Wildlife Habitat by the National Wildlife Federation, Canterbury-on-the-Lake retirement community offers a wide variety of beautifully designed residential options for all levels of care, delivering a wealth of exceptional services and amenities.  As a not-for-profit, continuing care rental community, we make aging in place simple. That means peace of mind for you and your family. And at Canterbury, you can always move into our community at the level of care you need.